Pedro Boats UK / Dover Sea School

   Pedro Boats UK office                                                                        Ramsgate Marina Office   

   The Hermitage                                                                                    The Watershed, Eastern Crosswall

   12 Vale Square                                                                                    Ramsgate Harbour Parade Ramsgate, Kent,     

   CT11 9BX                                                                                             Ramsgate Kent, CT11 8LJ

   Main office Phone: (0)1843 852858                                                   Harbour office Phone: (0)1843 580185 

   Email: Pedroboatsuk@btinternet.com                                             Email: dss.office@btinternet.com

  Privacy and GDPR compliance policy

 We know that sharing your personal information with us is based on trust. We take this seriously and are         committed to ensuring that we respect your privacy when you use our services.

 Our Services are owned and operated by Pedro Boats UK/ Dover Sea School. By visiting our websites and   receiving related applications, whether on a computer, phone, tablet, or similar device you are accepting the   practices described below.

 Information Collected

 When you use our Services, we collect information from and about you. Some information we collect   automatically. Information collected may include the following:

• Contact information, including name, phone numbers and postal and email addresses
• Billing or payment information (such as your credit card number, cardholder name, expiration date, authentication code and billing address)
• Personal Information supplied by you about yourself reference your application for courses, swims and events, travel plans and preferences.

 We may also collect, in instances where you have provided it, information about other persons, including their   email address and other related information. If you are sharing information with us about other individuals,   you  must obtain their consent.

 Information Uses

 We are committed to providing you with relevant content on our Services and respect the data privacy laws in   which we operate. We use information about you so we can help you enjoy and use our Services, including in   the following ways:

• Register and manage your accounts, including to allow you access to and use of our Services
• Facilitate your bookings
• Communicate with you
• Enable us to publish your reviews, forum posts, photos, videos and other content
• Respond to your questions and comments
• Resolve disputes or troubleshoot problems

 Information Sharing

 To provide some of our Services, we may need to share information with certain other third parties that will be   involved in supplying and fulfilling your requests.

• We share information with certain suppliers used to facilitate our Services, including to help with the services we supply, such as any reservations you might make for swims, rows, courses, instruction and escort services, vessels and crews and transport.
• We may share information about you and your use of our Services with our trusted business partners. For example, we may share information so that we can provide you with relevant content in order for you to book our services or facilitate payment for products or services you may purchase. This sharing is generally pursuant to written agreements which include confidentiality, privacy, and security obligations; however, please note that we do not control the privacy practices of these third-party business partners.

 We may retain some information associated with your account for internal purposes including backups, fraud   prevention, dispute resolution, investigations, and legal compliance for the period necessary to fulfil the   purposes outlined in this Statement.

 We will retain copies of your information for as long as necessary in connection with the purposes set out in   this Statement unless applicable law requires a longer retention period. In addition, we may retain your   information for the duration of any period necessary to establish, exercise or defend any legal rights.

 We may update this Statement at any time in the future

 We will always comply with the General Data Protection Regulations (GDPR) when dealing with your personal   information.

 For GDPR compliance we will be the “controller” reference all your personal date connected directly with our   businesses.

 For GDPR compliance we could be the “processor” reference all your personal date connected with other   businesses we have a working agreement with.

 Data Controllers are: Entities or individuals that need to process personal data in order to do business. They   determine the Purposes for which and the manner in which the personal data is processed.

 Data Processors are: Businesses or individuals that take and/or process personal data on behalf of a   controller within the parameters of the controllers agreed requirements.

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Equality & Diversity policy: It is the policy of Pedro Boats UK / Dover Sea School that all persons who are   working with or taking part in the business activities, or will work with or take part in future business activities   are treated on equal terms and fairly regardless of: Race – Disabilities – Sex - Gender – sexual orientation –   Age - Religion or Beliefs.

 Pedro Boats UK/Dover Sea School are committed to the principle of making all persons involved in and   participation in our business welcome on both an equality and opportunity basis.

 Our contact information is:

 M E Oram trading as Pedro Boats UK/ Dover Sea School.

 Main office is: The Hermitage 12 Vale Square, Ramsgate, Kent. CT11 9BX

 Main office phone:   +44 (0)1843 852858       

 Marina office phone: +44 (0) 1843 580185

 Michael Oram Mobile:        07860812591